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Posted May 17, 2023 | Hits: 1189
Country: Pakistan
Job Title: Branch Operations Manager

Total Positions: Multiple

Job Type: Full-Time

Job Location: All Clusters

Minimum Education: Bachelor's degree

Minimum Experience: 3-4 years

Apply By: May 21, 2023

Posted On: May 3, 2023

Eligibility Criteria:

Minimum Bachelor's degree.
3-4 years' experience working in multiple functions in branch operations such as BSO/BSS/CSR.
Professional certification would be an added advantage.
Achieve optimal score on the Branch Score Card
Key Responsibilities:

Provide personalized service to customers.
Identify & address customers' immediate need ensuring positive customer experience.
Ensure customers are being served within stipulated standards.
Assist customers in resolving queries & complaints and provide feedback.
Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.
Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.

About UBL:

United Bank Limited (UBL) is one of the leading commercial banks in Pakistan. We offer a wide range of banking products and services to our customers, including savings and current accounts, loans, credit cards, and investment products. We are committed to providing our customers with excellent service and value for money.

If you are a highly motivated and experienced individual with a passion for customer service, we encourage you to apply for this exciting opportunity.


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