Job Title: Branch Operations Manager
Total Positions: Multiple
Job Type: Full-Time
Job Location: All Clusters
Minimum Education: Bachelor's degree
Minimum Experience: 3-4 years
Apply By: May 21, 2023
Posted On: May 3, 2023
Minimum Bachelor's degree.
3-4 years' experience working in multiple functions in branch operations such as BSO/BSS/CSR.
Professional certification would be an added advantage.
Achieve optimal score on the Branch Score Card
Provide personalized service to customers.
Identify & address customers' immediate need ensuring positive customer experience.
Ensure customers are being served within stipulated standards.
Assist customers in resolving queries & complaints and provide feedback.
Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.
Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.
United Bank Limited (UBL) is one of the leading commercial banks in Pakistan. We offer a wide range of banking products and services to our customers, including savings and current accounts, loans, credit cards, and investment products. We are committed to providing our customers with excellent service and value for money.
If you are a highly motivated and experienced individual with a passion for customer service, we encourage you to apply for this exciting opportunity.